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Have questions? Our dedicated support team is available 24/7 to help you with anything you need.
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Frequently Asked Questions
How can I track my international shipment?+
You can track your shipment in real-time by entering your tracking number on our "Track" page. Our system provides automated updates on customs clearance, transit points, and estimated delivery times.
What should I do if my shipment is delayed in the Gulf region?+
Due to current regional situations, some delays may occur. Our dedicated monitoring team ensures all cargo is secured at regional hubs. You will receive automated alerts for any significant schedule changes.
Does Reex-logistics handle customs documentation?+
Yes, we provide full customs brokerage services. Our experts handle all necessary import/export documentation, duties calculation, and regulatory compliance to ensure smooth transit across borders.
What types of cargo insurance do you offer?+
We offer comprehensive cargo insurance covering loss, damage, and environmental risks. Coverage is available for air, sea, and land freight to give you complete peace of mind during transit.
Can I change the delivery address after the shipment has departed?+
Address changes are possible before the shipment reaches the destination hub. Please contact our 24/7 support team immediately with your tracking ID to request a reroute.